PRIVACY POLICY

Protecting Your Privacy

POLICY FOR PROCESSING OF PERSONAL DATA Pursuant to and by the effect of Article 13 of the European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR).
At yelcome.com (il Nero Bt.), we are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at info@yelcome.com.

HOW WE USE YOUR INFORMATION

We use your information in a number of different ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

YOUR NAME AND CONTACT DETAILS

How we use your name & contact details

Why?

Deliver your purchases to you

To fulfill the contract with you.

Send you service messages by e-mail, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email about our new offers and services

To keep you up to date. We only send this with your permission

YOUR PAYMENT INFORMATION

The payment data will be processed directly by PayPal. No data will be collected and stored by il Nero Bt.

PURCHASE HISTORY AND SAVED ITEMS

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you our items

To fulfill the contract with you. The cart is essential to buy

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

INFORMATION CONCERNING THE USE OF OUR WEBSITE

Information you give us when you browse our site, including your IP address and device type.

How we use information concerning the use of our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or YELCOME.COM and to meet our legal obligations about looking after your data

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice and we respect that. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers and delivery companies
Professional service providers, such as website hosts, who help us run our business

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

MARKETING MESSAGES

If you have said we can, we’ll send you marketing messages by email to keep you informed about our special offers.
How to stop marketing messages from YELCOME.COM
You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the ‘unsubscribe’ link in any email
- By contacting our Customer Service

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates or invoices).

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

YOUR RIGHTS

You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

CHANGES TO OUR PRIVACY POLICY

We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the YELCOME.COM website or by some other means of contact such as email, so that you are able to review the changes before you continue to use YELCOME.COM.

HOW TO CONTACT US

We always want to hear from our customers
If you:
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at info@yelcome.com or else through contact page via the YELCOME website.

v1.0 - 17/10/19